Horne Pillow

Order Pickup and Delivery Options:

• We offer the convenience of free in-store pickup, where our friendly staff will assist you in loading your items into your vehicle.
• Additionally, we provide local delivery services for a nominal charge.

Shipping Information:

• Most furniture and larger items are shipped through freight carriers, which may have longer processing and delivery times.
• The estimated lead time for furniture includes the time it takes to prepare and process the item before it leaves our Los Angeles store.
• Shipments normally leave within 21 days after being deluxed, carefully looked over, and meticulously packed so it arrives safely.  Transit times vary depending on distance and other factors.

Shipment Tracking:

• Once your order is processed and packed, you will receive an email with details about your shipment, including the carrier's information and a tracking number.
• Delivery is typically scheduled on weekdays between 9 am and 5 pm. In some rural areas, delivery options may be limited, leading to longer delivery times.
• Your freight carrier will contact you within 1-2 days of delivery to arrange the final delivery, usually within a 4-hour window. Meanwhile, you can track your shipment using the provided tracking URL.

Multiple Items and Delivery Fees:

• If your order contains multiple items and you prefer separate shipments, please be aware that this may result in an additional delivery fee. Contact us at deliveries@littconcepthouse.com for a quote.
• Select furniture items are delivered via residential door delivery service, which typically includes a delivery team bringing the item to your door. For white glove service, including in-room placement, please contact us for a quote. Ensure your space is prepared for placement before delivery.

Fit Responsibility:

• Please ensure that the delivered merchandise fits within your home upon delivery. Litt Concept House cannot be held responsible if an item doesn't fit. In such cases, a 25% restocking fee may apply, pending approval from Litt Concept House, along with all shipping costs. Custom and antique furniture are non-returnable.

Inspection and Signature:

• It's crucial to inspect all items upon delivery and provide a signature upon receipt, even for items delivered to receiving warehouses. The bill of lading serves as confirmation that the order has been inspected and approved. Any damages must be noted on the bill of lading and reported within 24 hours of delivery.

Freight Carriers:

• Litt Concept House relies on third-party delivery and freight companies for all shipments and deliveries outside our service area.
• Unfortunately, we cannot ship to PO Boxes, APO, and FPO addresses. Contact us for potential accommodations, which may involve additional charges.
• In the event of transit damage, contact us immediately and provide detailed notations on the bill of lading. Failure to note damage upon delivery may hinder our ability to file a damage claim. We accept responsibility for defective or damaged products if it's determined to be a manufacturing issue.

Our Commitment to Timely and Careful Delivery:

At Litt Concept House, we understand that timing and the safe delivery of your purchases are of the utmost importance to you. We want to assure you of our unwavering commitment to ensuring your satisfaction in these areas.

Timely Delivery:

We recognize that waiting for your treasured items can be an exciting yet anxious experience. Rest assured that once your order is placed, we strive to expedite the process. Our team carefully inspects and meticulously packs each item to ensure it arrives safely at its destination. Rome wasn't built in a day!

Careful Handling:

Your satisfaction is our priority, and we take great care in handling your purchases. Our dedicated staff is trained to treat each item with the utmost respect and diligence. We understand that these pieces are not just furniture; they're a reflection of your unique style and taste.

Quality Assurance:

Our commitment to delivering quality goes beyond aesthetics. We pride ourselves on selecting the finest materials and craftsmanship, ensuring that every piece meets our rigorous standards before it leaves our store. This dedication extends to the safe and timely delivery of your order.

Open Communication:

Throughout the delivery process, we maintain open lines of communication. You will receive updates and notifications to keep you informed every step of the way. Our goal is to make the entire experience as transparent and worry-free as possible. 

Customer Satisfaction Guaranteed:

In the rare event that any issues arise during delivery, please know that we are here to address them promptly and professionally. Your satisfaction is our top priority, and we stand by the quality and care we invest in every aspect of our service.

We hope this additional section helps convey your commitment to providing timely and careful delivery, reassuring your customers about the value and quality of their purchases.

Listen to our Customers:

"Something I haven't mentioned: Over the last few months, the number of UNdamaged deliveries I have received can be counted on a single hand.  Absolutely not kidding. The packaging, shipping, and handling industry is a complete disaster. Thankfully, this gorgeous antique side table from @littconcepthouse.com is one of those special few."