Shipping policy

We offer free In Store pickup and will gladly help load anything into your car or truck for free. We also provide local delivery at a charge.

Litt Custom furniture and oversized items will be shipped via freight carriers which have extended processing and delivery times. The quoted lead time for custom furniture reflects the production and processing time of the item before it leaves our store in Los Angeles. 

Once your order has been processed, you will receive an email regarding your shipment, carrier, and get a tracking number. Most carriers schedule deliveries Monday through Friday between 9-5pm. Certain rural areas may have fewer options due to limited access and may take longer than usual. Your freight carrier will contact you within 1-2 days of delivery to finalize delivery, typically with a 4-hour window. In the meantime you can track your shipment via our provided tracking URL.

Please note that if your order contains multiple items, delivery will be consolidated into one shipment with the latest quoted lead time. Should you prefer to receive your items in separate shipments, please note this may incur an additional delivery fee. Please contact us for a quote at deliveries@littconcepthouse.com. Select custom furniture is delivered via residential door delivery service which generally includes a delivery team and delivery to your door.  If you'd like white glove service that includes in-room placement to your room of choice, please contact us for a quote. Please ensure the space is prepped for placement of your order prior to delivery.

It is the responsibility of the buyer to ensure that the delivered merchandise will fit inside upon delivery of the item. Litt Concept House will not be held responsible if the piece does not fit into the buyer’s home. If this situation occurs, customers are subject to a 25% restocking fee for the returned item pending approval from Litt Concept House, in addition to any return shipping costs. All custom and antique furniture is final sale and not eligible for return. 


FREIGHT CARRIERS

LCH does not have an in-house delivery service outside of our service area. All shipments and deliveries are carried out via third party delivery and freight companies.  Unfortunately, we cannot ship to PO Boxes, APO & FPO.  Additional charges may apply if we are able to accommodate.  

We ask that you inspect your items upon delivery and provide a signature upon receipt. LCH will not be held responsible for any damages after the item(s) have left our showroom/warehouse. It is the responsibility of the recipient to inspect all items before signing the bill of lading or allowing the driver to leave. Should any transit damage be discovered please contact us immediately and notate in thorough detail on the bill of lading. Should you discover any damage after the delivery has been accepted without notating on the bill of lading we will not be able to file a damage claim with the appropriate company. LCH will happily accept responsibility for defective or damaged products if it is determined to be a manufacturing issue.

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